Data-Detective Service Plan Rates
Business depends on computers. Computers need the Data Detective.
Computers play a vital role in your organization. Protect your investment, and your business, with a computer service agreement from the Data Detective. Your service agreement ensures that a qualified computer technician is available for your business, should you have any problems.
Our Standard Services include computer repairs, maintenance, upgrades, and diagnostics. The price shown next to 1 hour is our standard hourly rate (currently $65). If you purchase a block of 5 hours in advance, your cost is only $60 per hour (a total of $300) which is a savings of $25. If your computers are time-critical, we offer a next-business-day service guarantee for only $59 per month, a same-business-day service guarantee for $99 per month, or a 2-hour-response guarantee for $199 per month. (minimum 6-month engagement required for service time guarantees). This will guarantee that a technician is ready to respond to your service call as your needs dictate.
As you can see, it is most cost-effective to purchase a larger block of time at our lower hourly rates.
The cost of your service agreement covers service only, and does not cover the cost of replacement hardware, should your computer need repair. Also, the service rates quoted are for both carry-in and on-site service. For on-site service, each service call is a minimum of one-hour plus travel time to and from the customer's site (if outside of our free driving radius - 15 minutes from Kenwood, 45243). Carry-in service is available by appointment only.
For more information, please read our Service Agreement. It explains all of our procedures in detail. If you have any questions regarding our service agreements, please call and speak with one of our technical specialists. We regularly shop our competition, and we have found that while our rates are not the absolute lowest in Southwest Ohio, we are very competitive considering our expertise and the quality of our services.
We do not bill for services nor do we carry in-house accounts for any reason.